Know & Go: The Art of the Reference Interview

Whether as a refresher or an introduction, this Know &Go session details the art of the reference interview, including the behaviors of reference service providers, the steps for conducting an effective interview, strategies for when a transaction goes wrong, and tips to assess interactions.
 

Learning Objectives:

  1. Understanding behavioral characteristics of reference services providers
  2. Conducting a well-crafted reference interview
  3. Employing strategies to correct a reference interaction gone wrong
  4. Assessing a reference interaction for quality assurance

Target Audience:
Reference services providers in all library types

Prerequisites:
None

Homework Expectations and Completion Requirements:

Technical Requirements:
Visit BigBlueButton's detailed minimum requirements page.

Session Duration:
This course consists of a one 1-hour session.

Instructor: Jodie Borgerding - borgerding@amigos.org

August 22, 2022

1:30 pm - 2:30 pm CDT

Online Classroom
United States

Phone: 800-843-8482
Email:

Amigos Member $0.00
Non-member $35.00